Yes, we consider all information when investigating a flagged review. However, we are unable to act as an intermediary between suppliers and reviewers. As an unbiased reviews platform, we cannot make decisions based on interactions that took place between a supplier and a reviewer outside of our site. Because we are not able to validate private communications, such as email exchanges or phone conversations that happen outside of our site, these can be unreliable. Therefore, we consider outside communications as one aspect among the many that make up our investigation.
