Use these tips to solve the most common device connectivity, app-freezing, or website problems.

• Reload the page
• Clear your cache, browsing data, and cookies. Each browser is different, so try looking in settings, history, preferences, or advanced settings for this option.
• Try viewing the same web address on a different browser (for example, Google Chrome if you're using Safari)

• Make sure you have the latest software and that your settings are updated
• Close the app and any other apps running in the background of your device
• Toggle airplane mode on and then off once to refresh your network connection
• Shut down your device for at least 30 seconds, then restart it
• Uninstall and reinstall ExploreBees app

Phone setting tips to improve connectivity:

Sometimes the default phone settings and the phone plan causes connectivity issues. See below for easy settings changes you can make for better connectivity to the ExploreBees app:

Update your phone's software and settings: During your downtime, update your device's software and settings. This can prevent future app issues. Read more about keeping your device updated.

Close any unnecessary apps: When using the ExploreBees app, try not to have other apps on in the background (if you can). Using multiple apps at the same time can impact the data that ExploreBees relies on.

Toggle airplane mode on and off: If you're having connectivity issues or the app freezes, toggle airplane mode on for 10 seconds, then off. This will refresh your connection to your service provider’s network.

Move locations: You may be in an area that your carrier doesn't provide service in or an area with weak connection.

Restart your device: Switching your phone off and on again essentially resets it. Resetting your phone often resolves small glitches.

• Heads up: Don't do this if you’re in the airport queue, as you may lose your spot in the queue.

Delete the ExploreBees app and download it again: If there are bugs in that particular app version, deleting the app and re-downloading it may resolve the issue. Additionally, turning off your phone before reinstalling the app ensures a clean start.

Turn Wi-Fi on, but do not connect to any network: This can help with GPS accuracy.

• If you're automatically connected to a network, turn your Wi-Fi off.
• If your phone continues to automatically connect to nearby networks, change your 'Wi-Fi Calling' preferences to 'Cellular Preferred' or 'Cellular Only' to prevent signal interruptions.

Set background app refresh to Wi-Fi only: Apps that run in the background may slow your phone down by using too much cellular data bandwidth. Follow these steps to make sure apps are only running in the background when you're on Wi-Fi:

• For iOS (Apple):
  1. Go to 'Settings'
  2. Tap 'General'
  3. Tap 'Background App Refresh'
  4. Set to 'Wi-Fi only'
• For Android:
  1. Go to 'Settings'
  2. Tap 'Data Usage'
  3. From the Mobile section, tap 'Mobile Data Usage'
  4. Select an app from below the usage graph (we recommend starting with apps that use the most data)
  5. Turn off 'Allow background data usage'