The communication between you and the customer varies depending on whether a booking has been made and also whether it has been confirmed or not. Once a customer has booked and the booking is confirmed, you and the customer will get all the contact information of each other, establishing direct communication. Before the booking has been made, all communications go through ExploreBees. Please answer all your questions within 24 hours of being asked. Remember customers are waiting to make a booking on the other side, and the longer they wait, the more unlikely it is that they will ultimately book.
