DOCUMENT INCOMPLETE:

You can submit any one of the following documents

• Part or all of the information is censored/cut out of the document
• The document was not entirely submitted (missing pages, scan/picture not centered)
• The document is not signed and/or dated
• The document is not filled correctly

DOCUMENT UNREADABLE:

• An integral part of the document is unreadable (dark or blurry document)
• The scan or picture is of bad quality

DOCUMENT DO NOT MATCH USER DATA:

• The submitted document is not from the person whose data is in the system (also possible for instance, a different identity, typo, inverted name, special characters, space in the name, etc.
• Incorrect information has been edited before the verification of the documents

DOCUMENT NOT ACCEPTED

• The document is not the one required or has been submitted in the incorrect category.
• The document is in a language not supported.

DOCUMENT EXPIRED

• The document is more than 3 months older (registration proof; may depend on country)
• The document is not up-to-date or the most recent one (articles of associations; may depend on country)

DOCUMENT MISSING

• The document is not available for verification by our team.
• The document is empty.

DOCUMENT FALSIFIED

• The document has been verified as falsified by our operator. Another document has to be submitted.

UNDERAGE USER

• The user is a minor.