Your feedback is very important to us. We would highly appreciate it if you could go ahead and write a review on the tour and about the organizer. This will help us maintain good ratings about the organizer and hence make a genuine platform. You can also raise a support ticket for our team to investigate the matter & get back to you with a proper resolution. You may raise a support ticket by clicking here.

Kindly note that ExploreBees is an online booking platform where different tour organizers and service providers list their tour packages.

• The execution of the tour is solely the responsibility of the organizer.
• If you find an issue with service or anything on the tour, the tour organizer is the best one to resolve these issues. It is best to notify the tour organizer and deal with them directly.
• If a resolution could not be found between the traveler and the tour operator, the platform www.ExploreBees.com needs to be notified. As a platform, we will investigate the matter and choose to take certain steps against the organizer in terms of decreasing their priority or rating on the platform and at times also delisting an operator from the platform.

In case if want to take the matter legally, you can do the same against the tour organizer and as a platform, we can support as and when required.